FAQ
Frequently asked questions.
Let us help answer the most common questions you might have
How to check the speed of your internet connection?
Go to www.speedtest.net or the Speedtest Mobile App, click “Go,” and check your internet speed.
Tips to improve the internet performance and speed?
1. Turn off your router for at least 5 to 10 minutes every day.
2. For better connectivity, keep your mobile device and laptop at a 5-metre distance from your router.
Why is my internet connection slow?
1. Routers can hang after a while of operation. The easiest way to fix many connectivity problems is to restart your router.
2. Check your usage and how many devices are connected to your router. Whenever possible, power off or disconnect devices that you aren’t using. This can free up more speed for the ones you are using.
3. Slow internet can sometimes be due to a weak WiFi signal.
4. Regularly update your browsers and clear your cache.
What is a Dual Band and Gigabit Router?
A Gigabit router is a router that offers a fast Gigabit port, which allows for high-speed data transfers up to 1000 megabits per second. Dual-band routers support both bands (2.4GHz and 5GHz) and provide faster speed and flexibility by having a separate SSID and password for each band. (Recommended for 25 Mbps and above plans or for FTTH).
What if my wifi signal is not in range or weak?
1. Determine your distance from your router; the greater the distance, the weaker the signal.
2. Reposition your router to a more central location. Position your router correctly so that it is free of obstacles such as thick walls, furniture, and so on.
3. Wi-Fi and connectivity issues?
4. Check whether your Wi-fi is online
5. Reboot your Router and Fiber Device/ONT.
6. Confirm if the Internet is working on other devices.
7. If above steps don’t work contact us our engineer will check and revert to you as soon as possible.
Why does network speed and bandwidth matter?
When a user connects to the Internet, the download speed is the rate at which data (websites, videos, music, etc.) is transferred from another source to the device. Upload speed is the rate at which data (photos, videos) is uploaded to the Internet. If a user is going to download or upload numerous large files (e.g., streaming videos, a digital photo album) with low network speed, it could take hours for the content to transfer. Network speeds also have the potential to impact the speed of delivery for emergency services
Can I connect multiple devices?
When you connect your broadband router, you can connect all your favorite devices at home. A router establishes connections with internet-enabled devices like computers, smart TVs, security systems, and mobile devices. As long as these devices have the Wi-Fi password, they can connect. However, the more devices on a connection, the slower the speeds will be because they’re all using data simultaneously. You should create a list of what you plan to connect, so you can choose a plan with the necessary speeds for smooth use.
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+91 8446848059
Email : Connect@a1broadband.com
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